Shipping & Delivery

We manage every step of our shipping process with care so that your Melissa order reaches you safely, quickly, and without hassle. Once your order is confirmed, it is prepared, packed, and handed over to our partner carrier.

Order Preparation

Once we receive your order, your items are checked, carefully packed, and made ready for shipping.

Preparation time: Orders are usually prepared within 1-2 business days.
During promotions, special periods, public holidays, or busy days, preparation time may vary.

Handover to the Carrier

Prepared orders are handed over to our partner carrier. When your order ships, your tracking details are sent to you by SMS or email.

Delivery Time

Orders handed to the carrier are usually delivered within 1-3 business days, depending on the delivery address.

Delivery time may vary depending on external factors such as your city or district, the carrier’s operational volume, public holidays, and weather conditions.

Order Tracking

Once your order has shipped, you can follow the status of your shipment on the carrier’s website using the tracking number we send you.

You can also log in to your Melissa account and view your order status under “My Orders”.

Undeliverable Orders

If the carrier cannot reach the recipient or the address details are missing or incorrect, the order may be held at the branch for a limited time. Orders not collected within this period may be returned to Melissa.

For orders returned to Melissa, reshipment is assessed based on the condition of the items and stock availability.

Public Holidays and Promotional Periods

During public holidays, sale campaigns, special collection launches, and peak shopping periods, order preparation and delivery times may be delayed.

During these periods, we work to prepare and ship your order as quickly as possible.