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Once confirmed, your order is usually prepared and handed to our carrier partner within 1-2 business days. This may take longer during sales periods and public holidays.

If your order hasn't shipped yet, changes or cancellation are possible. Contact customer service as soon as possible; if your order has already shipped, you can start a return once you receive it.

When your order ships, your tracking number is sent by SMS and email. You can also log in to your account and check its status under My Orders.

We're so sorry! Write to us with your order number and a photo if you have one, and we'll sort it out as quickly as possible.

Payment is taken when you complete your order. If the order is cancelled, the amount is refunded to the same payment method.

Shipping is free on orders of 2000 TL or more. For orders below that amount, the shipping fee is shown on the cart page.

Shipped orders usually arrive within 1-3 business days, depending on your address. City, carrier volume, public holidays and weather conditions may affect delivery times.

The carrier will hold your parcel at their branch for a while. Orders not collected in that time are returned to us; re-shipping is assessed based on product condition and stock availability.

We currently ship only within Türkiye.

Send your return request to customer service. Simply ship the product unused and undamaged, together with its box, packaging and invoice.

You can exercise your right of withdrawal within 14 days of receiving the product, without giving any reason.

Shipping costs arising from the right of withdrawal are on us. When you start a return, we'll share our carrier partner details with you.

Your refund is initiated within 10 days of your return reaching us at the latest. Credit card refunds may take 2-3 weeks to appear on your statement, depending on your bank.

The fastest way is to return the item you have and place a new order — that way the size you want is reserved while it's in stock. If you need help, write to us.

Used or washed items, items with damaged original packaging and items that cannot be returned for hygiene reasons are excluded from returns. See our Returns & Refunds page for details.

İade koşullarına uyan talepler reddedilmez. Talebiniz 14 günlük süre dışındaysa veya ürün iade kapsamı dışındaysa size nedenini açıklayan bir e-posta gönderiyoruz. Onaylanmamış gönderiler kabul edilmediği için lütfen onayı beklemeden ürünü kargoya vermeyin.

Melissa styles generally fit true to size. If you're between sizes, we recommend the larger size; the MELFLEX® material gives slightly and molds to your foot over time. See the Size Guide for the full chart.

MELFLEX® is Melissa's own flexible, lightweight and durable material. It's recyclable, waterproof and offers breathable comfort for your feet.

That iconic bubblegum/candy scent is the brand's signature — it's added to the material during production and doesn't harm the product.

Simply wipe with a soft cloth, lukewarm water and a little soap. Avoid the washing machine, hot water and drying in direct sunlight.

Yes. Since 2017, all Melissas have been registered with the Vegan Society; they contain no animal-derived ingredients and are never tested on animals. Learn more on our Sustainability page.

Yes. Mareas Dış Ticaret Ltd. Şti. is the sole authorized distributor of Melissa in Türkiye; all products ship directly from our operations center in Bursa/Bademli.

You can pay in full or in installments with credit and debit cards, or by bank transfer/EFT if you prefer.

Installment plans are available on credit cards from our partner banks. The installment options available for your card are shown at checkout.

Your e-invoice is sent to your email address once your order has shipped. For corporate invoice requests, please contact us before placing your order.

Yes, you can check out as a guest. An account lets you track your orders, save your addresses and earn reward points.

Melissa Rewards is our free loyalty program where you earn points on your purchases. 1 point = 1 TL. You get a 200-point welcome gift when you join and collect 10 points for every 100 TL you spend; you earn 500 points on your birthday and 200 for following us on Instagram. As you earn, you move up through the Melissa Club → Silver → Gold tiers. See our Rewards page for details.

After logging in, you can view your points balance in the site's rewards panel, create a discount coupon worth 100 / 200 / 400 TL for 100 / 200 / 400 points and use it at checkout. There is no minimum cart amount; one coupon code per order.

Share the personal referral link in your account. When your friend signs up through it and places their first order, you both receive a 500 TL discount coupon. The referred friend must not have shopped at Melissa Türkiye before.

Email: hello@melissa.com.tr · Phone/WhatsApp: 0533 506 44 39 · Monday–Friday 09:00–18:00. You can also use our contact form.

Check our Store Locator page for places where you can buy Melissa products.