Refund policy

Cancellation and Return Options

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of Law No. 6502 on Consumer Protection (Türkiye) and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the product they purchase.
Shipping fees, which are the cost of product delivery, will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that the legal period of 30 days is not exceeded. If the product is not delivered within this period, Buyers may terminate the agreement.
The purchased product must be delivered complete, in accordance with the specifications stated in the order and, where applicable, with documents such as the warranty certificate and user manual.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must also be refunded to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer does not pay the price of the purchased product or cancels the payment in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was used unlawfully by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the SELLER within 3 days, with the shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

If force majeure events that the Seller could not foresee occur and the product cannot be delivered on time, the Buyer is notified of the situation. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order and paid in cash, this amount is paid back to them in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels, the product price is refunded to the bank within 14 days of this cancellation; however, it is likely that the bank will transfer it to the buyer's account within 2-3 weeks.

THE BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The Buyer shall inspect the goods/services subject to the agreement before accepting delivery and shall not accept damaged or defective goods/services (dented, broken, torn packaging, etc.) from the shipping company. Goods/services that have been accepted shall be deemed undamaged and intact. After delivery, the BUYER must take due care of the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:

The BUYER may exercise the right to withdraw from the agreement by rejecting the goods, without assuming any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or to the person/organization at the address indicated, provided that the SELLER is notified through the contact details below.

SELLER'S CONTACT DETAILS FOR NOTIFICATION OF WITHDRAWAL:

COMPANY

NAME/TITLE: MAREAS DIŞ TİCARET LİMİTED ŞİRKETİ
ADDRESS: AHMET YESEVİ MH. DENİZCİ SK. E BLK NO:5 E/2 NİLÜFER/BURSA
EMAIL: INFO@MAREAS.COM.TR
TEL: 0533 506 44 39
FAX:

PERIOD OF THE RIGHT OF WITHDRAWAL:

If the Buyer has purchased a service, this 14-day period starts from the date the agreement is signed. The right of withdrawal cannot be exercised in service agreements where performance of the service has begun with the consumer's approval before the withdrawal period expires.
Costs arising from the exercise of the right of withdrawal are borne by the SELLER.
In order to exercise the right of withdrawal, written notice must be given to the SELLER by registered mail with return receipt, fax or email within 14 (fourteen) days, and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions set out in this agreement.

EXERCISING THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the 3rd party or the BUYER. (If the invoice of the product to be returned is a corporate invoice, it must be sent together with the return invoice issued by the organization. Order returns whose invoices are issued in the name of organizations cannot be completed unless a RETURN INVOICE is issued.)
The return form, and the products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.

RETURN CONDITIONS:

The SELLER is obliged to refund the total amount and return the documents placing the BUYER under obligation to the BUYER within 10 days at the latest from receipt of the withdrawal notice, and to take back the goods within 20 days.
If there is a decrease in the value of the goods due to a fault of the BUYER, or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses in proportion to their fault. However, the BUYER is not responsible for changes and deterioration resulting from the proper use of the goods or product within the withdrawal period.
If, as a result of exercising the right of withdrawal, the order falls below the campaign limit amount set by the SELLER, the discount amount benefited from within the scope of the campaign is cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Pursuant to the Regulation, the following cannot be returned: products prepared in line with the BUYER's request or clearly personal needs and which are not suitable for return; underwear bottoms, swimsuit and bikini bottoms, cosmetics, single-use products, goods that are liable to deteriorate quickly or whose expiry date may pass; products whose return is not suitable in terms of health and hygiene if their packaging has been opened by the BUYER after delivery; products that become mixed with other products after delivery and cannot be separated by their nature; goods relating to periodicals such as newspapers and magazines, other than those provided under a subscription agreement; services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables whose packaging has been opened by the BUYER. In addition, pursuant to the Regulation, the right of withdrawal cannot be exercised for services whose performance has begun with the consumer's approval before the withdrawal period expires.
In order for cosmetics and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, untested, undamaged and unused.

DEFAULT AND ITS LEGAL CONSEQUENCES

If the BUYER defaults when making payment by credit card, the BUYER accepts, declares and undertakes that they will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank. In this case, the relevant bank may take legal action; it may claim the resulting costs and attorney's fees from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can pay by Bank Transfer or EFT (Electronic Funds Transfer) to any of our ............, ......... bank accounts (TL).
With your credit cards through our site, you can take advantage of online single payment or online installment options for all types of credit cards. For your online payments, the amount will be charged to your credit card at the end of your order.